Terms of Service

By accessing and using the website kompassconsulting.uk (the "Site") and services provided by Kompass Marketing Ltd. ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Site or services.

These Terms constitute a legally binding agreement between you and Kompass Marketing Ltd., a company registered in England and Wales.

Kompass Marketing provides B2B go-to-market systems, lead generation services, sales automation, and strategic consulting services. Our services include but are not limited to:

Targeted lead generation powered by AI and enriched data
Sales automation workflows and systems
Strategic consulting and go-to-market alignment
Content creation and thought leadership services
Creator network partnerships and collaborations
Infrastructure assessment and deployment services

Permitted use

You may use our Site and services only for lawful purposes and in accordance with these Terms. You agree not to:

Use our services for any unlawful purpose or in violation of applicable laws
Transmit any harmful, offensive, or inappropriate content
Attempt to gain unauthorised access to our systems or networks
Interfere with or disrupt our services or servers
Use our services to spam, harass, or solicit others
Violate any third-party rights, including intellectual property rights
Reverse engineer or attempt to extract proprietary methodologies

Account responsibilities

If you create an account with us, you are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Promptly notifying us of any unauthorised use
Providing accurate and current information
Compliance with all applicable data protection laws

Service delivery

Our services are provided on a project or retainer basis as specified in individual service agreements. We will make commercially reasonable efforts to deliver services as described, but timelines may vary based on project complexity and client cooperation.

Client cooperation

Successful service delivery requires your cooperation, including:

Providing necessary access, information, and materials
Responding promptly to requests for feedback or approval
Ensuring compliance with applicable laws and regulations
Maintaining confidentiality of proprietary methods and systems
Participating in strategic alignment sessions as required

Payment terms

Payment terms are specified in individual service agreements. Generally:

Invoices are due within 30 days of issue
Late payments may incur interest charges
Services may be suspended for non-payment
Refunds are provided in accordance with our satisfaction guarantee policy
All fees are exclusive of applicable taxes

Our intellectual property

All content, materials, and intellectual property on our Site and in our services remain our property or that of our licensors. This includes:

Website content, design, and functionality
Proprietary methodologies and frameworks
Software, tools, and systems
Trademarks, logos, and brand materials
Training materials and documentation

Client content and data

You retain ownership of content and data you provide to us. By using our services, you grant us a limited licence to use your content solely for the purpose of providing our services and improving our methodologies.

Work product

Deliverables created specifically for you under a service agreement will be your property upon full payment, subject to our retention of underlying methodologies and general know-how. We reserve the right to use aggregated, anonymised data for service improvement.

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our privacy practices as described in the Privacy Policy.

For services involving data processing, we may require execution of a separate Data Processing Addendum to ensure GDPR compliance.

We are committed to delivering high-quality services with professional standards. While specific service levels are defined in individual agreements, we generally commit to:

Responding to communications within 48 hours during business days
Maintaining system uptime in accordance with industry standards
Providing regular progress updates and reporting
Implementing appropriate security measures for client data

Service disclaimers

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Results disclaimer

While we strive to deliver excellent results, we cannot guarantee specific outcomes from our services. Results may vary based on market conditions, industry factors, client-specific circumstances, and implementation of our recommendations.

Limitation of liability

To the fullest extent permitted by law, our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific services giving rise to the claim in the 12 months preceding the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government regulations, or significant disruptions to internet or communication services.

You agree to indemnify and hold harmless Kompass Marketing Ltd., its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

Your use of our services in violation of these Terms
Your violation of any third-party rights
Any content or data you provide to us
Your negligence or misconduct
Non-compliance with applicable laws or regulations

Either party may terminate service agreements in accordance with the terms specified in individual agreements. We reserve the right to suspend or terminate your access to our Site and services for violation of these Terms.

Upon termination, your right to use our services ceases immediately, but provisions regarding payment, intellectual property, confidentiality, and limitation of liability shall survive.

Cancellation policies for specific services are outlined in individual service agreements and may include notice periods and cancellation fees.

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before pursuing formal legal action, we encourage attempting to resolve disputes through good faith negotiation. Where appropriate, we may suggest mediation or alternative dispute resolution methods.

We reserve the right to modify these Terms at any time. Material changes will be communicated by posting updated Terms on our Site with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated Terms.

For ongoing service agreements, we will provide reasonable notice of material changes that affect existing commitments.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. These Terms, together with our Privacy Policy, Cookie Policy, and any service agreements, constitute the entire agreement between you and Kompass Marketing Ltd.